Help

No problem, you can access your tickets via the site, just log in and go to 'My UTR' and then 'My Tickets'.

You can also display your tickets on your phone either by accessing the site as above or via our mobile app available for both iPhone and Android smart phones.

Not there?

If you haven't already, please check to see if our confirmation email has landed in your spam or promotions folder.

If not there, please add info@undertheradar.co.nz and utr@undertheradar.co.nz to your contacts to ensure future correspondence goes directly to your inbox.

Not there either?

Your tickets may have been purchased using a different email address/account from the one you are checking. Try the above with other email addresses/accounts if that is a possibility. If not, contact our helpdesk and we'll track them down for you.

Helpdesk: www.undertheradar.co.nz/support

If a show is postponed or cancelled we will email all ticket holders and there will be refund options until the cut off date (Cancelled shows will be refunded). Check our support page for details:

Helpdesk: www.undertheradar.co.nz/support

Tickets are non-refundable but you can sell them on at the same price or less (we cannot facilitate this). You are also welcome to onsell or gift your ticket to a friend.

You can get a PDF download of your ticket here:
https://www.undertheradar.co.nz/utr/settings&tab=tickets
(Using the print option).

Yes that is fine to gift your ticket. The ID and Barcode are the important parts of the ticket, so you wont need to update the name.

For privacy reasons we are given very little info as to why a card is declined. If you're sure it's not declining due to insufficient funds or card information being entered incorrectly, then best contact your bank.

BF stands for booking fee, a per ticket charge that is added onto the ticket price.

GA - General Admission refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis.

Usually this is not allowed. Please check with the venue directly to see their policy.

We issue one ticket that is valid for the entries you purchased whether that be one or three (for example). You can still attend separately from the other ticket holders if you wish, you just need to make sure those not attending with you have a copy of the ticket. If you are heading along together though you just need to present the one ticket.

In most cases a simple transfer is possible, contact our helpdesk ASAP to discuss further:

Helpdesk: www.undertheradar.co.nz/support

If you make this discovery on the night of the show and outside of standard business hours, it's unlikely we'll be able to help you in time. Best just head along to the show and try to get in using the ticket you have.

See the next question for instructions on how to show your ticket on your phone. If that's not an option, you could print your ticket at a print store, internet cafe or library.

Easy!

Grab our mobile app, select MY TIX, log in and your purchases should be there to view/display.

or

Open the print ticket link from your confirmation email on your phone.

or

Head to the site, log in and go to My UTR, then My Tickets and you'll find a list of your ticket purchases with options to display or email.

When an allocation of tickets gets below ten, purchases are limited to one ticket at a time to ensure the show is not oversold.

Booking fees are charged per ticket not per purchase so buying tickets over multiple purchases will not affect the price you pay.

We provide an online only service and as such do not provide sales or support over the phone sorry. We understand this can feel frustrating in urgent situations but please trust us, we will resolve your question/concern asap.

Helpdesk: www.undertheradar.co.nz/support

We are currently processing vouchers manually while we upgrade the system. Please contact us via the help desk to use your voucher

Helpdesk: www.undertheradar.co.nz/support

Undertheradar.co.nz is a New Zealand owned and operated music website that was launched in 2004. As a ticketing service, UTR lists and sells tickets on behalf of the person/entity putting on the show and this is usually a touring company, venue, artist, agent or label. Contact our helpdesk if you'd like further info:

Helpdesk: www.undertheradar.co.nz/support

Undertheradar does not process or store any credit card information, we leave that to the experts over at Payment Express - New Zealand's leading payment solutions provider.

Head over here for more information or you can also find information via your 'Gig Manager' - click 'Sell Tickets' next to the relevant show/shows.

Link: http://www.selltickets.co.nz

Contact us here

Firstly, if you have a few different email addresses try those and if you still have no luck get in touch via our helpdesk and we'll double check your account information.

GMail users check your promotions folder.

Helpdesk: www.undertheradar.co.nz/support

If you haven't already, please check to see if our message has landed in your spam folder. Gmail users check your 'promotions' folder. If not there, please add info@undertheradar.co.nz and utr@undertheradar.co.nz to your contacts to ensure future correspondence goes directly to your inbox.

No luck? Be sure you are entering the email address associated with the account - contact our helpdesk if you want to double check your account information:

Helpdesk: www.undertheradar.co.nz/support

Please note we have 2 apps. A General One to display your purchased tickets, and a Promoter app if you selling tickets.

Please contact us via support for any other queries.

Double check nearby locations or options with/without a 'The'. If still no go, you can add the venue here:

Add a venue: click here

Contact our helpdesk if the location you are wanting to add the venue to is not available:

Helpdesk: www.undertheradar.co.nz/support

You must add your gig before you can link a poster/image to it. Make sure the image is a JPEG and is no larger than 4MB - you can resize your image here.

If you continue to have issues contact our helpdesk:

Helpdesk: www.undertheradar.co.nz/support

Advertising options for gigs specifically are available via your Gig Manager and are priced from $10 - simply click 'Place Ad' next to the show for options.

For more extensive options for larger shows/tours for a copy of our latest ratecard.